Refund & returns policy
We want you to be happy with your order from PURPLEJINNIE7 GO.
Returns
If an item arrives damaged, missing or not as described, contact us within [3] days of receiving it with your order number, photos and unedited of unboxing videos. We'll arrange a replacement or refund.
Shipping damage, missing parcels and supplier-related issues will be assessed individually. We will assist with enquiries where reasonably possible, but the outcome may depend on the available evidence and the circumstances.
Cancellation
If you wish to cancel an order, you must find a suitable replacement buyer, subject to our confirmation. Please contact us first, as finding a replacement does not automatically cancel your order responsibility.
Defects & Damages
We are not responsible for manufacturing defects or any damage or defects that occur during shipment to us. Please purchase only if you are comfortable with possible factory imperfections and shipping-related damage.
Refunds
Customer will be contacted personally for approved refunds within [7–14] working days.
How to reach us
Kindly refer to Contact Us page.