Shipping policy

📦 Shipping Policy — Purplejinnie7 GO

Please read our shipping policy carefully before placing an order. By ordering with Purplejinnie7 GO, you acknowledge the following guidelines. 💜

♡ 1. Preorders & Waiting Time

Most of our items are PREORDERS. International shipping, supplier processing and customs may take time, and arrival dates are estimates only.

Please order only if you are willing to wait. If you need an item urgently, kindly check with us before ordering.

♡ 2. Batch Postage Schedule

Postage is arranged in batches, usually twice a month. However, the schedule may vary depending on the number of items ready for shipment and their arrival frequency.

Please wait for our postage updates and ensure your postage payment and address details are completed when requested.

♡ 3. International & Local Shipping

We take care when preparing orders and arranging shipping. However, parcels may experience delays, loss or damage during international or local transit.

If your parcel arrives damaged or goes missing, please contact us with your order details and unedited of unboxing video so we can investigate and assist where possible.

♡ 4. Postage Holding Period

We can hold your arrived items for a maximum of 2 months.

Please arrange and pay for postage within this period. If you need an extension, contact us in advance and obtain confirmation.

Items left unclaimed after the holding period may be handled or resold in accordance with our announced policy and applicable law. Please contact us before the deadline if you have any difficulties.

♡ 5. Items Held for More Than 2 Months

We cannot guarantee the condition or availability of items held beyond the agreed holding period. Please arrange postage promptly.

If an item is lost or damaged during an extended holding period, wont be responsible by us.

Thank you for your understanding! 💜